1. Introduction

1.1 We are committed to protecting the privacy of our website visitors and service users.

1.2 This policy applies when we act as a data controller, determining the purposes and means of processing personal data.

1.3 We use cookies; non-essential cookies require your consent upon visiting our website.

1.4 "We," "us," and "our" refer to STREAM Limited. See Section 13 for details.

2. Credit

2.1 This document is based on a template from SEQ Legal (https://seqlegal.com).

3. How We Use Your Personal Data

3.1 We process personal data for various purposes, including:

• Usage Data (IP address, location, browser details) for website analysis (via Google Analytics) – based on consent.

• Account Data (name, email) for service operation – based on contract performance.

• Profile Data (contact details, demographics, interests) to enable service use – based on contract performance.

• Service Data (property details) for service operation – based on contract performance.

• Enquiry Data for marketing purposes – based on consent.

• Customer Relationship Data (contact details, communications) for customer management – based on legitimate interests.

• Transaction Data (payment details) for transaction processing – based on contract performance and legal obligations.

• Notification Data (subscription preferences) for email updates – based on contract performance.

• Correspondence Data (communications) for record-keeping – based on legitimate interests.

• Legal, insurance, or risk management purposes where necessary.

3.2 Do not provide another person’s data unless requested.

4. Providing Your Data to Others

4.1 We may share personal data with:

• Group companies where necessary.

• Insurers, advisors for legal and risk purposes.

• Service providers (e.g., property maintenance, booking management).

• Payment processors: Stripe, Klarna (see their privacy policies).

• Authorities as required by law.

5. International Data Transfers

5.1 We operate in multiple countries. Transfers are safeguarded per EU adequacy decisions or standard clauses.

6. Data Retention

6.1 We retain personal data as long as necessary:

• Contact information: 3-10 years.

• Property data: 3 years post-contract.

6.2 Legal or vital interest obligations may extend retention.

7. Amendments

7.1 We may update this policy and notify you of significant changes.

8. Your Rights

8.1 You have rights under data protection law, including:

• Access, rectification, or erasure of personal data.

• Restriction or objection to processing.

• Data portability.

• Right to complain or withdraw consent.

8.2 To exercise your rights, contact us at 14 Saint John's Square, Farringdon, London EC1M 4NL.

9. Cookies

9.1 We use cookies for authentication, security, analytics, and preferences (via Google Analytics, Heap, Hotjar, Django).

9.2 Manage cookies via browser settings:

• Chrome: Link

• Firefox: Link

• More: See Section 12.1

9.3 Blocking cookies may impact website functionality.